Frequently Asked Questions

If talking to a real-life human is more your thing, you can reach out to via the Chat bubble at the bottom right corner or via our "Contact us" form.


What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

When should I expect to receive my order?

We do our best for you to receive your order the soonest possible. All orders are processed and handed over to our courier partners within 1 working day. The actual time needed for you to receive your order depends amongst others on your location and several other factors which are beyond our control. Read more about our Shipping Policy here.

Shipping, Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Read more about our Shipping Policy here.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs may apply, and will be added at checkout.

You may find more about the shipping costs in our Shipping Policy.

What is the return policy?

You can read our return policy here.

Can I get a refund?

Of course you can, if the product is not damaged and it meets the refurn criteria. Once we’ve received and inspected your return, we let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Read more about returns and refuns in our policies page.

Get in touch

Have questions about your order, or a general enquiry?